So we went from immediate treatment for acute symptoms, to doing nothing unless an ongoing issue became apparent, and only at that point instituting a long-term treatment plan if required. Sometimes after settling the immediate, visible and major symptoms, we need to sit back and see if the situation will evolve and resolve itself rather than trying to exercise a control which we often don't have.
Read MoreA scheme like this would take the current interest in foreign investment in Penang and leverage it into creating the future that the Chief Minister seemed to be aiming for in his speech, creating opportunities for local ownership. The important thing is to change the way of thinking from traditional approaches that don't work to innovative ways of achieving goals that delight the community.
Read MoreSteve Denning's point was that while the teams he referred to operated far in advance of other areas of the organisation in terms of radical management (and in terms of results), the work to create the foundations had already started, creating the environment for success.
Read MoreIt is clear, as QANTAS tries to establish new airlines in Asia, they have become a caricature of a national carrier, to the point where they are only trying to exploit national carrier status for sales and have abdicated all other notions of responsibility or reputation associated with that status.
Read MoreIf you aim for a ranking, you will run the grave risk of losing sight of your key aims - Are you delighting your customers and are you experiencing the success you want?
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