The key theme is that in one way or another, price will always be part of your competitive offering. What is important for long-term success is how you define the role price plays. It needs to be the best role for your business, in line with the shared values between yourself and your customers.
Read MorePutting all of your communications into the marketing category is running the risk of focusing on product to the detriment of relationships and reputation external to the product.
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